Here at Sultana Dress, we do not accept any terms of refunds to our goods/products. Once a customer has purchased a product from us, we allow them up to 3 DAYS of when receiving the product to claim a exchange process. Once we are aware of the exchange process, we shall then be entitled to provide our customer with 1 product size BIGGER OR SMALLER ONLY.
Each dress is inspected before being shipped out to insure perfect condition. We have implemented this policy to make sure that each single dress we sale is brand new. All our products come with Original Packaging, Original Tag and Original label from the designer.
If the exchange size for a dress is not available, a store credit will be given for the full amount of the dress. Store credits expire within a year of issue.
Returns lost in the post are not the responsibility of Sultana Dress. We advise sending your goods back via a tracked service and retaining proof of postage.
Once an order has been placed it cannot be cancelled without incurring a cancellation fee, and once the ordered has been dispatched it cannot be returned and any returning fees must be paid for by the receiver. Any items purchased through the use of store credit, will become Final Sale. No exchanges will be accepted on Final Sale , Bridal & Special Ordered dresses.
All Exchanges Are To Be Sent To The Following Address:
Golden Sash Bridal
186 Wandsworth Bridge Road
International customers will have the responsibility of paying for any & all packaging and postage fees, the fees will be included with the price of the dress.
Please inspect all garments on receipt and notify us straight away of any faults. Please inform us of the nature of the fault and we would decide if you require a process of exchange. You have up to 3 days from receiving of faulty items to return them to us.
If an item appears to have been damaged in transit, please do not sign for and accept it. Instead, contact the Postal Office or carrier for a Damage Inspection Report, and request that the package is returned to sender.